[{"Id":"question0","Question":"FDM - How do I connect to the printer with Insight/Catalyst/GrabCAD Print?","Answer":"Insight: Open Control Center and click on \u0026ldquo;Manage FDM Systems\u0026rdquo;. When the dialogue box opens, click on \u0026ldquo;Add Manually\u0026hellip;\u0026rdquo;. Enter the IP address of the system. Catalyst EX: is similar to Control Center. Once it is open click \u0026ldquo;Manage FDM Systems\u0026rdquo;. Then click on \u0026ldquo;Add Manually\u0026hellip;\\\". GrabCAD: Open GrabCAD Print and click the down arrow at the bottom right hand corner next to the print button to open the Printer Dialogue window. In the window, under the Printers list, scroll until you see Connect to a Printer via IP. In the IP Address box, enter the IP address of the printer you would like to connect to.","CategoryNames":["Technical Questions - FDM"]},{"Id":"question1","Question":"FDM - How do I move the printer? ","Answer":"Fortus 360mc, 400mc, 380mc and 450mc have four stabilizer feet at the bottom corners. Loosen the lock nuts and rotate the stabilizer feet to lift them up into the system until the printer is resting on the four castors near the stabilizing feet. The system can now be pushed across the floor.","CategoryNames":["Technical Questions - FDM"]},{"Id":"question2","Question":"FDM - How do I set tip wipe height?","Answer":"Fortus 380mc and 450mc. See user guide, \u0026ldquo;Adjusting Tip Wipe Heights\u0026rdquo;. It can be downloaded from Stratasys Support Center.","CategoryNames":["Technical Questions - FDM"]},{"Id":"question3","Question":"FDM - How to pull a configuration file","Answer":"If using Control Center or Catalyst EX: Click on the services tab and then click on the export configuration button. A window will pop up asking where to save the file. Select a save location for the file and click Save.If using GrabCAD Print: Open the printer dialogue window by clicking on the down arrow next to print at the bottom right hand corner. Find the printer you want to download the CFG file from and click on the gear icon next to it. Click on Settings button. Then click on Export Printer Configuration button at the bottom. A pop-up window will display asking where to save it. Select a save location for the file and click Save.","CategoryNames":["Technical Questions - FDM"]},{"Id":"question4","Question":"FDM - I came in and found the machine powered off when it’s supposed to be on. ","Answer":"Check for proper incoming power to the system and if it is within specification. If there is good incoming power verify the circuit breaker is in the ON position. If there is a rocker switch verify that it is also in the ON position. For systems that have a thermal fuse with a manual reset, first move the system breaker to the OFF position and then press the reset button on the thermal fuse. Now set the breaker back to the ON position and attempt to power on the system. ","CategoryNames":["Technical Questions - FDM"]},{"Id":"question5","Question":"FDM - Lost power/ print job paused/ error message displayed. Can my build be recovered?","Answer":"Unfortunately no, the job build cannot be recovered. It is possible to build the upper half if you can determine what slice height it is at. Then glue the two halves together. ","CategoryNames":["Technical Questions - FDM"]},{"Id":"question6","Question":"FDM - Material canister not recognized","Answer":"Make sure that the material canister is installed correctly. Reseat the material canister or, if necessary, replace it.","CategoryNames":["Technical Questions - FDM"]},{"Id":"question7","Question":"P3 - Part geometry does not print perfectly when using material a certain material","Answer":"Refer to the material processing guide for hat material.","CategoryNames":["Technical Questions - P3"]},{"Id":"question8","Question":"P3 - The build job stops before it is complete","Answer":"Perform the following steps: Check the tray sheet and replace if necessary. Switch from the current build profile to a more conservative profile (if available).","CategoryNames":["Technical Questions - P3"]},{"Id":"question9","Question":"P3 - The completed build has surface quality issues","Answer":"Perform the following steps: Check the tray sheet and replace if necessary. Refer to the Troubleshooting chapter in the Origin One user guide.","CategoryNames":["Technical Questions - P3"]},{"Id":"question10","Question":"P3 - The print head is stuck","Answer":"Refer to the Stuck Build Head Mitigation Procedure in the Origin One user guide.","CategoryNames":["Technical Questions - P3"]},{"Id":"question11","Question":"P3 - The tray sheet looks cloudy/wrinkled/odd","Answer":"Replace the tray sheet.","CategoryNames":["Technical Questions - P3"]},{"Id":"question12","Question":"FDM - Material cannot be loaded","Answer":"Make sure that the material is installed correctly. Clear any existing obstructions in the filament path to the Y block or to the print head.","CategoryNames":["Technical Questions - FDM"]},{"Id":"question13","Question":"FDM - Material cannot be unloaded","Answer":"Make sure that the material is not jammed at the print head. If necessary, clear the material obstructions.","CategoryNames":["Technical Questions - FDM"]},{"Id":"question14","Question":"FDM - Material is jammed at the tip of the print head","Answer":"Unload material. From Maintenance mode, heat up the print head tip, and manually clear the remaining material from the print head.","CategoryNames":["Technical Questions - FDM"]},{"Id":"question15","Question":"FDM - Model does not stick to modelling base","Answer":"Replace the modelling base and reprint. If necessary, perform a Z calibration and an Auto Tip-to-Tip calibration.","CategoryNames":["Technical Questions - FDM"]},{"Id":"question16","Question":"FDM - Model surface is rough","Answer":"Make sure that the tip wipes are properly adjusted. If necessary, try printing again with new/different material.","CategoryNames":["Technical Questions - FDM"]},{"Id":"question17","Question":"FDM - My material keeps getting wet what can I do to avoid that?","Answer":"Recommendations for properly storing material canisters can be found in the systems User Guide. User Guides are available and can be downloaded from Stratasys Support Center.For cannisters of material that show signs of moisture, seal the material in a large moisture resistant zip lock bag with desiccant packs. It can take several days to a week depending on the amount of moisture in the material, the amount of desiccant added to the bag and the quality of the zip lock bag.","CategoryNames":["Technical Questions - FDM"]},{"Id":"question18","Question":"FDM - My part is lifting off the tray/sheet what should I do?","Answer":"Model does not stick to modelling base:Replace the modelling base and reprint. If necessary, perform a Z calibration and an Auto Tip-to-Tip calibration.","CategoryNames":["Technical Questions - FDM"]},{"Id":"question19","Question":"FDM - My printer displays a “check dryer system” what should I do?","Answer":"Locate the air pressure gauge and verify that the PSI reading at the gauge is within specification for your system. If the gauge reading is out of specification and your system is equipped with an air pressure regulator, adjust the knob on the regulator until the pressure gauge reading is within specification. If it does not increase and your system uses shop air, check the incoming air to your system. Check for any leaks around fittings and tubes. If the gauge displays a value that is within specification for your system and the \u0026ldquo;check dryer system\u0026rdquo; message is displayed, there could be a problem with the air pressure sensor switch which will require replacement of the sensor. ","CategoryNames":["Technical Questions - FDM"]},{"Id":"question20","Question":"FDM - My printer failed to load/unload material what can I try?","Answer":"Material cannot be loaded:Make sure that the material is installed correctly. Clear any existing obstructions in the filament path to the Y block or to the print head.Material cannot be unloaded:Make sure that the material is not jammed at the print head. If necessary, clear the material obstructions.","CategoryNames":["Technical Questions - FDM"]},{"Id":"question21","Question":"FDM - My printer won’t turn on what should I do?","Answer":"Check for proper incoming power to the system and if it is within specification. If there is good incoming power verify the circuit breaker is in the ON position. If there is a rocker switch verify that it is also in the ON position. For systems that have a thermal fuse with a manual reset, first move the system breaker to the OFF position and then press the reset button on the thermal fuse. Now set the breaker back to the ON position and attempt to power on the system.","CategoryNames":["Technical Questions - FDM"]},{"Id":"question22","Question":"FDM - Print job pauses during printing","Answer":"Resume the print job.","CategoryNames":["Technical Questions - FDM"]},{"Id":"question23","Question":"FDM - Spare parts purchase or service for my small box printer.","Answer":"Call your local reseller for price quotes and onsite services. If you do not know who is your local reseller, please find your system serial number and call Stratasys technical support. They can look up the serial number to see who is your local reseller. ","CategoryNames":["Technical Questions - FDM"]},{"Id":"question24","Question":"FDM - System is displaying an error code on the screen","Answer":"Write down the error code and call your local reseller or Stratasys technical support. You may also want to download the configuration(CFG) file if you are able to connect to the system. Technical support may ask for this file for further analysis. ","CategoryNames":["Technical Questions - FDM"]},{"Id":"question25","Question":"FDM - System keeps pausing and don’t know why","Answer":"FDM - Print job pauses during printing: Resume the print job.Fortus 360mc and 400mc: Press the help button on the keypad. It will display a message why the system is pausing. It might also provide a corrective action. Fortus 900mc and F900: Check the message at the bottom of the touchscreen. It might indicate why it is pausing. Press the health icon. Check which item has a red status that needs to be resolved. Fortus 380mc and 450mc: Press the system state icon in the upper right-hand corner of the screen. A message may be displayed that explains why it is pausing. ","CategoryNames":["Technical Questions - FDM"]},{"Id":"question26","Question":"FDM - There is no material coming out of my tip what should I check?","Answer":"FDM - Material is jammed at the tip of the print head:Unload material. From Maintenance mode, heat up the print head tip, and manually clear the remaining material from the print head.The system user guide has a section for troubleshooting, \u0026ldquo;Finding a Remedy\u0026rdquo;. You can find a section for loss of extrusion. The user guide can be downloaded from the Stratasys Support Center. ","CategoryNames":["Technical Questions - FDM"]},{"Id":"question27","Question":"FDM - Unable to print readable calibration job. What to do next? ","Answer":"Unload the materials. Re-seat the tips, make sure they are fully inserted and in the correct orientation. Check and clean the tip sensor. Perform auto tip calibration, load materials and then perform the tip offset calibration.","CategoryNames":["Technical Questions - FDM"]},{"Id":"question28","Question":"FDM - \\\"Vacuum Lost\\\" error message","Answer":"Clean the build platform from particles and obstructions, and clear the vacuum filter.","CategoryNames":["Technical Questions - FDM"]},{"Id":"question29","Question":"FDM - What calibrations are needed at what intervals and how do I read them?","Answer":"A calibration should be performed every time a tip is replaced or removed. Run auto tip calibration first followed by the tip offset calibration to fine tune. Another time to perform tip calibration is when part quality is poor. Refer to your system user guide for instruction on how to perform and read the tip offset calibration. It can be downloaded from Stratasys Support Center.","CategoryNames":["Technical Questions - FDM"]},{"Id":"question30","Question":"FDM - What should I do if I insert a canister and the machine does not accept the material?","Answer":"Material canister not recognized: Verify the material is compatible with your system. Some systems require that you purchase the material option and have it enable to be able to use it. Verify that the material canister is installed correctly. Reseat the material canister or, if necessary, replace it.","CategoryNames":["Technical Questions - FDM"]},{"Id":"question31","Question":"FDM - What tip, material, support, build sheet do I use for x?","Answer":"See your system\u0026rsquo;s user guide, \u0026ldquo;Tip compatibility and selection\u0026rdquo;. User Guides are available and can be downloaded from Stratasys Support Center. The build sheet has a label on it indicating what materials should be used for.","CategoryNames":["Technical Questions - FDM"]},{"Id":"question32","Question":"FDM - Where can I download the latest version of software/firmware?","Answer":"The various software can be downloaded from Stratasys Support Center website. The F123 Series firmware can also be downloaded from this site. Currently, the firmware for other systems require that you send an e-mail email request to support@stratatsys.com or call Stratasys technical support at 1-800-801-6491. ","CategoryNames":["Technical Questions - FDM"]},{"Id":"question33","Question":"PolyJet - Bumper error message","Answer":" Make sure that the room temperature is between 18\u0026deg;C to 25\u0026deg;C. Turn on the UV cooling fans and make sure that fans are turning. Perform a Weight test.","CategoryNames":["Technical Questions - PolyJet"]},{"Id":"question34","Question":"PolyJet - How do I correct a print job that is shifted along the Y-axis beyond the tray boundaries? ","Answer":"Cause: This might occur when a print job is on a full tray and is sent to print without using the Arrange this Tray option in GrabCAD Print. Solution: In GrabCAD Print, use the Arrange this Tray option to prevent the shifting of the printed job along the Y-axis. ","CategoryNames":["Technical Questions - PolyJet"]},{"Id":"question35","Question":"PolyJet - Which printers does GrabCAD Print support?","Answer":" Printers that can run GrabCAD Print: Stratasys J7-Series (J700, J720, J735, J750, J750 DAP) J8-Series (J826, J835, J850) J55 Objet 260/350/500 Connex3 Objet1000 Plus Desktop Printers V3 and V5 (except for Objet24 and Dental printers) *GrabCAD support ended for Windows 7 after GCP version 1.37 Printers that cannot run GrabCAD Print: Eden/Connex (260, 333, 350, 500) Eden 260VS and Dental Advantage Objet 260 Dental and Dental Selection Objet 500 Dental Selection Objet 260/350/500 Connex 1 and 2 (only Connex 3 systems can use GrabCAD Print) Desktop V2, all For more information on supported printers, visit: https://help.grabcad.com/article/223-setting-up-your-polyjet-printers-for-grabcad-print","CategoryNames":["Technical Questions - PolyJet"]},{"Id":"question36","Question":"PolyJet - \\\"Cartridge Weight\\\" error message","Answer":"Run the Load Cell Calibration wizard (Options menu \u0026gt; Wizards). ","CategoryNames":["Technical Questions - PolyJet"]},{"Id":"question37","Question":"PolyJet - How do I dispose of my waste containers/empty resin containers?","Answer":" Recycling information can be found here: https://www.stratasys.com/recycling","CategoryNames":["Technical Questions - PolyJet"]},{"Id":"question38","Question":"PolyJet - How many cleaning cartridges are needed to shut down my printer?","Answer":" Eden/Connex/Objet (260/350/500) \u0026ndash; one model, one support Objet C3 (260/350/500) \u0026ndash; three model, one support. J Series \u0026ndash; at minimum, three model, one support (recommended four model, two support)","CategoryNames":["Technical Questions - PolyJet"]},{"Id":"question39","Question":"PolyJet - I would like to get a quote for a contract/renewal/recertification","Answer":" You can contact our contracts department at ClientEngagementNA@stratasys.com Our technical support team is always here to help you at 800-801-6491","CategoryNames":["Technical Questions - PolyJet"]},{"Id":"question40","Question":"PolyJet - If I need parts for my machine where do I order them?","Answer":" If they\u0026rsquo;re consumables you can go directly to https://store.stratasys.com/ Parts like material filters/UV lamps/wipers will need to be ordered through tech support by either calling us at 800-801-6491 or sending an email to polyjet.support.us@stratasys.com or fdm.support.us@stratasys.com","CategoryNames":["Technical Questions - PolyJet"]},{"Id":"question41","Question":"PolyJet - Material cartridge is not identified","Answer":"Remove the cartridge and reload it. If the issue continues, use a different material cartridge and try again.","CategoryNames":["Technical Questions - PolyJet"]},{"Id":"question42","Question":"PolyJet - Material leakage on the build tray","Answer":" Check the vacuum level in the printer software. If the vacuum levels are OK, check the roller scraper and clean the roller waste collector.","CategoryNames":["Technical Questions - PolyJet"]},{"Id":"question43","Question":"PolyJet - MCB error message","Answer":"Run the Built-in Tests (Options menu). The tests will identify which axis is experiencing technical issues. Save the test results and the file to the Technical Support Center","CategoryNames":["Technical Questions - PolyJet"]},{"Id":"question44","Question":"PolyJet - Model is not completely cured or seems melted","Answer":" Inspect the UV lamp assembly and run the UV Calibration wizard (Options menu \u0026gt; Wizards).","CategoryNames":["Technical Questions - PolyJet"]},{"Id":"question45","Question":"Polyjet - Part Quality is poor","Answer":"Clean the print heads and perform a Pattern test to check the condition of the print heads.","CategoryNames":["Technical Questions - PolyJet"]},{"Id":"question46","Question":"PolyJet - Print job cannot be sent to the printer","Answer":" Restart the printer and host PC and try to resend the print job. If the issue continues, check the IP address of the printer computer and run a Ping test from the host PC to check the communication between the printer computer and the server computer.","CategoryNames":["Technical Questions - PolyJet"]},{"Id":"question47","Question":"PolyJet - \\\"Print Job Stopped by Internal Computer (Objet Studio)\\\" error message","Answer":"Restart the host PC and resume the print job.","CategoryNames":["Technical Questions - PolyJet"]},{"Id":"question48","Question":"PolyJet - \\\"Vacuum Out of Range\\\" error message","Answer":" To avoid leakage on the tray, move the tray to the Purge position (Options menu \u0026gt; Go to Purge Position) Check the value of the vacuum level in the printer software and report it to the technical Support Center.","CategoryNames":["Technical Questions - PolyJet"]},{"Id":"question49","Question":"PolyJet - What is my printer’s expected end of life/service?","Answer":" Product life cycle information can be found here: https://support.stratasys.com/en/resources/product-life-cycle-classification","CategoryNames":["Technical Questions - PolyJet"]},{"Id":"question50","Question":"PolyJet - What material can my machine run?","Answer":" Check in the printer software: Help \u0026gt; HASP \u0026gt; Current Data (version of software will limit the materials)","CategoryNames":["Technical Questions - PolyJet"]},{"Id":"question51","Question":"PolyJet - What’s the difference between SUP705 and SUP706?","Answer":" SUP705 can be manually removed or blasted away using a waterjet cleaning station. SUP706 can either be manually removed or dissolved in a special solution using a different CleanStation system. More information about support removal can be found here: https://support.stratasys.com/en/materials/polyjet/polyjet-support","CategoryNames":["Technical Questions - PolyJet"]},{"Id":"question52","Question":"PolyJet – When shutting the printer down for more than 30 days, how many cleaning fluid cartridges are needed to run the Shutdown wizard? ","Answer":"The following cartridges are required: J700 Dental printers \u0026ndash; 2 Model cleaning-fluid cartridges, and 3 Support cleaning-fluid cartridges. All other J7 Series printers \u0026ndash; 3 Model cleaning-fluid cartridges, and 1 Support cleaning-fluid cartridges. Objet260/350/500 Connex 123 printers \u0026ndash; 3 Model cleaning fluid cartridges, and 1 Support cleaning fluid cartridge. J8 Series printers \u0026ndash; 4 cleaning fluid cartridges. J5 Series printers \u0026ndash; 6 cleaning fluid cartridges. J3 Series printers \u0026ndash; 4 cleaning fluid cartridges.","CategoryNames":["Technical Questions - PolyJet"]},{"Id":"question53","Question":"PolyJet - Where can I find the SDS for my material?","Answer":" You can find SDS info our website at https://www.stratasys.com/sds (use the search function to find your specific material)","CategoryNames":["Technical Questions - PolyJet"]},{"Id":"question54","Question":"PolyJet - Where do I go to order materials?","Answer":" eStore https://store.stratasys.com/ Email MaterialsOrders@stratasys.com For additional help you can always call us at 800-801-6491","CategoryNames":["Technical Questions - PolyJet"]},{"Id":"question55","Question":"PolyJet - Who do I contact to get parts built?","Answer":" Get a quote online from the Stratasys Direct website: https://www.stratasysdirect.com/ Or you can call them directly at 888-311-1017","CategoryNames":["Technical Questions - PolyJet"]},{"Id":"question56","Question":"PolyJet - Who do I contact to start a material return/material exchange?","Answer":" For help troubleshooting any issues, please contact us at 800-801-6491 For returns or exchanges that don\u0026rsquo;t require troubleshooting, you can email us at RMA@stratasys.com","CategoryNames":["Technical Questions - PolyJet"]},{"Id":"question57","Question":"PolyJet - Objet Studio Freezes or Crashes with Windows 10","Answer":"Objet Studio version 9.0.10.19 sometimes crashes or freeze after upgrading to Windows 10.This can be fixed by adjusting the firewall settings, as follows.To download the illustrated manual, click here. From the Start menu, click the Settings icon, and search for Firewall. From the Firewall \u0026amp; network protection window, select Advanced Settings. From the side menu, select Inbound Rules. Select New Rule. The wizard will now guide you through each step for setting a new rule. In the Rule Type step, select Custom and click Next. In the Program step, select All programs and click Next. In the Protocol and Ports step, select Any and click Next. For Scope, Local IP address, select These IP addresses and click Add. Enter the following IP address ranges 10.10.20.1 - 10.10.20.2, as shown below, and click OK. Repeat steps 8 and 9 for the remote IP address. When done, click Next. For Action, select Allow the connection and click Next. In the Profile step, make sure that all profiles are selected and click Next. Name the rule you just created (optional) and select Finish. Repeat the same process for Outbound Rules.If the issue continues, please contact your local technical Support Center.","CategoryNames":["Technical Questions - PolyJet"]},{"Id":"question58","Question":"PolyJet 3DFashion - Before printing my design, how can I verify that the fabric and printing materials are suitable for the 3D print?","Answer":"The Fabric Analyzer tests enable you to evaluate the quality, accuracy, and performance of the 3D print on a selected fabric. There are 8 main tests for TechStyle and 6 tests for Prime FabriX.For information about best practices, refer to Printing on Fabric with J850 TechStyle - EN PolyJet Best Practice and Printing on Fabric with J850 Prime FabriX - EN PolyJet Best Practice.","CategoryNames":["Technical Questions - PolyJet","Technical Questions - PolyJet 3DFashion"]},{"Id":"question59","Question":"PolyJet 3DFashion - Can I print on netting (or mesh) fabric?","Answer":"You can print on netting (or mesh) fabric by using the Netting-Fabric Insert option in GrabCAD Print. This option enables you to plan a print job that pauses after printing a few slices on a silicone mat (or parchment paper). Afterwards, you continue the print job. The first slices printed on the silicone mat ensure that the 3D print adheres properly to the netting fabric.For information about best practices, refer to Printing on Fabric with J850 TechStyle - EN PolyJet Best Practice and Printing on Fabric with J850 Prime FabriX - EN PolyJet Best Practice.","CategoryNames":["Technical Questions - PolyJet","Technical Questions - PolyJet 3DFashion"]},{"Id":"question60","Question":"PolyJet 3DFashion - During fabric placement, when should I use double-sided adhesive tape between the build tray and the fabric?","Answer":"Use double-sided adhesive tape when printing with flexible materials (Agilus30).Note: It is recommended to use double-sided adhesive tape when printing with rigid or flexible materials to reduce the likelihood of the following effects: fabric rippling - might occur when using elastic fabrics that are stretched too much. fabric curling - might occur when printing large solid (unsegmented) prints with more than 20 mm between the extreme points. This can cause damage to the print and printer. fabric lifting - might occur for large, flat, flexible prints.For more information about double-sided adhesive tape, refer to \u0026ldquo;Preparing the Build Tray for Printing on Fabric\u0026rdquo; in the User Guide.","CategoryNames":["Technical Questions - PolyJet","Technical Questions - PolyJet 3DFashion"]},{"Id":"question61","Question":"PolyJet 3DFashion - How can I prevent color bleeding on the back of my 3D print?","Answer":"Possible cause: The printing material penetrates the fabric and causes color bleeding on the back surface.Troubleshooting options: Print the Fabric Analyzer and follow instructions as described in Printing on Fabric with J850 TechStyle - EN PolyJet Best Practice and Printing on Fabric with J850 Prime FabriX - EN PolyJet Best Practice. To correct this, print an adhesion layer that is thick enough to compensate for the absorption. Change the design to compensate for the absorption of the printing material into the fabric.","CategoryNames":["Technical Questions - PolyJet","Technical Questions - PolyJet 3DFashion"]},{"Id":"question62","Question":"PolyJet 3DFashion - How can I prevent deformations of the 3D print?","Answer":"Some possible causes: The printing material might be absorbed into the fabric in such a way that it causes the effect of sinking walls or other deformities. Troubleshooting options are: Print the Fabric Analyzer and follow instructions as described in the relevant best practice guide: Printing on Fabric with J850 TechStyle - EN PolyJet Best Practice and Printing on Fabric with J850 Prime FabriX - EN PolyJet Best Practice. Print an adhesion layer that is thick enough for compensate for the absorption. Change the design to compensate for the absorption of the printing material into the fabric. The accuracy of the tray height calibration (Z-Start) can cause quality issues such as deformities and breaks in the 3D print. This indicates that the Z-Start needs to be recalibrated to correct the tray height.: To correct the problem, recalibrate the tray height (Z-Start). Increase the adhesion layer thickness. ","CategoryNames":["Technical Questions - PolyJet","Technical Questions - PolyJet 3DFashion"]},{"Id":"question63","Question":"PolyJet 3DFashion - How can I prevent tackiness of 3D prints?","Answer":"Possible cause Printing with flexible printing materials can cause tackiness on 3D prints. Troubleshooting Print the Fabric Analyzer, select different materials, and follow instructions as described in the relevant best practice guide Printing on Fabric with J850 TechStyle - EN PolyJet Best Practice. In J850 TechStyle printers, you can prevent this by using the Flex Touch coating option in GrabCAD Print. Selecting the Full coating option applies the coating layer to the top surface and in between the elements of the print. Note: This might cause fabric wetting for segmented and dense prints.","CategoryNames":["Technical Questions - PolyJet","Technical Questions - PolyJet 3DFashion"]},{"Id":"question64","Question":"PolyJet 3DFashion - How can I prevent wetting marks on the fabric around the 3D print or behind it?","Answer":"Possible causes: Flex Touch coating is applied in between the elements and the contact area between the Flex Touch coating and the fabric surface is increased. Troubleshooting: To reduce wetting marks, use the Flex Touch coating option in GrabCAD Print and select Smart coating option. This applies a coating layer only to the top surface of the elements. Fully Segmented geometry Troubleshooting: Use a partially segmented geometry Sparse Geometry- The design has a few elements that are not close together. Troubleshooting: Use a dense geometry design (many elements that are close together). For information about best practices, refer to Printing on Fabric with J850 TechStyle - EN PolyJet Best Practice.","CategoryNames":["Technical Questions - PolyJet","Technical Questions - PolyJet 3DFashion"]},{"Id":"question65","Question":"PolyJet 3DFashion - How do I correct the color of a 3D print that did not come out as expected?","Answer":"When color accuracy is an issue, the possible causes may be: The elements in your design may be too thin. Elements that are less than 1.0\u0026ndash;mm thick do not print with a white core (if selected). If you use vivid colors only, these elements may appear transparent. Troubleshooting options: Print the Fabric Analyzer, Color test and follow instructions as described in the relevant best practice guide: Printing on Fabric with J850 TechStyle - EN PolyJet Best Practice and Printing on Fabric with J850 Prime FabriX - EN PolyJet Best Practice. Change the design to ensure that thickness of the elements is greater than 1.0 mm. In that case, the white core that you select is printed and the vivid colors will appear as expected (not transparent). The color is out of gamut and the preview of the selected color is not the same as the actual color. Troubleshooting options: In the design software, select colors for your design that do not shift too much across color gamuts and are within the printer color gamut in your design. For more details, see the following resources: Stratasys Academy Stratasys Support Center Design for Additive Manufacturing - PolyJet Best Practice ","CategoryNames":["Technical Questions - PolyJet","Technical Questions - PolyJet 3DFashion"]},{"Id":"question66","Question":"PolyJet 3DFashion - How do I maintain the design dimensions and reduce fabric rippling?","Answer":"Possible causeStretching an elastic fabric can cause rippling and affect the design dimensions.Solution:Use double-sided adhesive tape to secure the fabric to the build tray.For more information about double-sided adhesive tape, refer to \u0026ldquo;Preparing the Build Tray for Printing on Fabric\u0026rdquo; in the User Guide.","CategoryNames":["Technical Questions - PolyJet","Technical Questions - PolyJet 3DFashion"]},{"Id":"question67","Question":"PolyJet 3DFashion - How do I reduce the likelihood of fabric lifting?","Answer":"Possible cause Fabric lifting might occur for large, flat, flexible prints.TroubleshootingTo reduce this effect, do either of the following: Add double-sided adhesive tape when you place the fabric on the build tray. For more information about double-sided adhesive tape, refer to \u0026ldquo;Preparing the Build Tray for Printing on Fabric\u0026rdquo; in the User Guide. Add an adhesion layer using VeroClear\u0026trade; or Digital Material RGD-FT-001-DM printing material between the fabric and the printed design. The adhesion layer reduces color bleed in the fabric, ensures that the pattern adheres to the fabric, and can improve the surface quality of flat prints.For information about best practices, refer to Printing on Fabric with J850 TechStyle - EN PolyJet Best Practice.","CategoryNames":["Technical Questions - PolyJet","Technical Questions - PolyJet 3DFashion"]},{"Id":"question68","Question":"PolyJet 3DFashion - What size fabric is supported when printing on fabric?","Answer":"For J850 TechStyle printer: Minimum size: 510 mm x 410 mm Maximum size: 2 m x 2 m Recommended fabric thickness is 0.2\u0026ndash;3.0 mmFor J850 Prime FabriX printer: Size: 510 mm x 410 mm Recommended fabric thickness is 0.5-2.0 mm","CategoryNames":["Technical Questions - PolyJet","Technical Questions - PolyJet 3DFashion"]},{"Id":"question69","Question":"SAF - How do I adjust the shrink factors for my builds?","Answer":"Perform Thermal Calibration. ","CategoryNames":["Technical Questions - SAF"]},{"Id":"question70","Question":"SAF - How do I clean the heads?","Answer":"Run Full Black image test.","CategoryNames":["Technical Questions - SAF"]},{"Id":"question71","Question":"SAF - How much air should my air extractor be displacing for the printer?","Answer":"200 m3/h to 250 m3/h (118 CFM to 147 CFM) measured at the printer output while in operation. ","CategoryNames":["Technical Questions - SAF"]},{"Id":"question72","Question":"SAF - What is the daily maintenance routine?","Answer":"Cleaning Infrared (IR) Lamps #1, #2, and #3. Perform Cleaning wizard after each build.","CategoryNames":["Technical Questions - SAF"]},{"Id":"question73","Question":"SAF - What is the recommended powder mixture?","Answer":"70% Used Powder, 30% Virgin Powder.","CategoryNames":["Technical Questions - SAF"]},{"Id":"question74","Question":"SAF - What is the recommended room temperature and humidity for usage of the machine?","Answer":"Temperature 20\u0026deg;C to 25\u0026deg;C (68\u0026deg;F to 77\u0026deg;F).Relative humidity 40% to 55%.","CategoryNames":["Technical Questions - SAF"]},{"Id":"question75","Question":"SAF - When should I replace the roller scraper?","Answer":"When damaged (Remove roller scraper for PA11 printers).","CategoryNames":["Technical Questions - SAF"]},{"Id":"question76","Question":"SAF - When should I replace the sled lamps?","Answer":"Upon Failure.","CategoryNames":["Technical Questions - SAF"]},{"Id":"question77","Question":"Stereolithography - Having trouble printing large parts. What should I do?","Answer":"Parts with large dimensions in X can cause the recoater to become starved of resin. Check that the vacuum level is in the middle and adjust as needed. Also, orient the part to minimize the width in X while avoiding having the parts perfectly perpendicular to the recoater.","CategoryNames":["Technical Questions - Stereolithography"]},{"Id":"question78","Question":"Stereolithography - I am getting a streak through the part in the Y direction. What should I do?","Answer":"Inspect and clean the recoater blade.","CategoryNames":["Technical Questions - Stereolithography"]},{"Id":"question79","Question":"Stereolithography - Parts are often totally failing. What should I do?","Answer":"Check recoater blade gap. See the User Guide for instructions.","CategoryNames":["Technical Questions - Stereolithography"]},{"Id":"question80","Question":"Stereolithography - The reservoir is taking a long time to fill. What should I do?","Answer":"The peristaltic pump tubing may have flattened out. See the User Guide for instructions. This is also replaced during preventative maintenance visits.","CategoryNames":["Technical Questions - Stereolithography"]},{"Id":"question81","Question":"Stereolithography - What do I need to maintain my filled material?","Answer":" Mix the re-fill material before every build. Mix the vat after every build that takes longer than 12 hours. Mix the material every 72 hours, regardless of usage.","CategoryNames":["Technical Questions - Stereolithography"]},{"Id":"question82","Question":"Stereolithography - What is the accuracy of the printer?","Answer":"For Neo800/Neo800+: If part dimensions are less than 100mm, the dimensional accuracy is \u0026plusmn; 0.1 mm If part dimensions are greater than 100mm, the dimensional accuracy is \u0026plusmn; 0.15%For Neo450e/Neo450s: If part dimensions are less than 100mm, the dimensional accuracy is \u0026plusmn; 0.1 mm If part dimensions are greater than 100mm, the dimensional accuracy is \u0026plusmn; 0.10%","CategoryNames":["Technical Questions - Stereolithography"]},{"Id":"question83","Question":"Stereolithography - What is the beam size and layer resolution of the printer?","Answer":"The NEO450e has a beam size of 250\u0026micro;m and layer resolution of 50 to 200 \u0026micro;m.The NEO450s has a beam size of 80-750\u0026micro;m and layer resolution of 50 to 200 \u0026micro;m.The NEO800 has a beam size of 150-600\u0026micro;m and layer resolution of 50 to 200 \u0026micro;m.","CategoryNames":["Technical Questions - Stereolithography"]},{"Id":"question84","Question":"Stereolithography - What is the build volume of the printer?","Answer":"For the NEO800 with a Full/Half/Quarter Vat the volume is 800m x 800mm x 600/300/120mm respectively.For the NEO450s \u0026amp; NEO450e with a Full/Half/Quarter Vat the volume is 450mm x 450mm x 400/200/50mm respectively.","CategoryNames":["Technical Questions - Stereolithography"]},{"Id":"question85","Question":"Stereolithography - What is the laser power of the printer?","Answer":"The NEO800 and NEO450s are both 2W lasers and the NEO450e is a 1W laser.","CategoryNames":["Technical Questions - Stereolithography"]},{"Id":"question86","Question":"Stereolithography - What is the Resin Viscosity Check for?","Answer":"To monitor changes over time in the resin as it can degrade depending on use and environmental factors. Weekly checks are needed to accurately determine when a change has occurred as the starting viscosity is not universal for all material. If you notice a change, please contact Support to get assistance in resolving the degradation.","CategoryNames":["Technical Questions - Stereolithography"]}]